For our offices in Zurich Oerlikon we are currently looking for a new colleague to join our Supply Chain Management Team as:

Customer Service Specialist (80-100%, as per immediate effect or upon agreement)


Job responsibilities
Customer service

  • Interact independently with customers for Export and Switzerland
  • Align with production planning on customer forecasts and orders
  • Follow-up on customer orders (e.g. order confirmation, deliveries, release)
  • Allocate multi-customer products to customer orders
  • Collaborate with various internal departments (Area Management, Quality Control, Registration, Procurement, Production) on the sales orders
  • Verify new and update existing customer in SAP according to their national registration
  • Record and update customer list in SAP

Order processing

  • Implement sales orders into SAP (entire process with e.g. order confirmation, delivery note, invoice)
  • Follow-up on orders of special offers, samples and promotion materials
  • Monitor stock and sales order status through analysis of SAP reports
  • Booking of goods receipt and vendor invoices

Transport Management (GDP)

  • Monitor temperature during transport (Logger management)
  • Documentation, recording and analysis of transport and support in transport agent contracts
  • Process and projects optimization
  • Support in projects (e.g. EDI interface implementation, SAP article management) and ad-hoc tasks

Job requirements

  • Commercial apprenticeship or similar
  • Professional working experience in Pharmaceutical Industry advantageous
  • Very good command of English and German, good command of French, Russian or Spanish is a plus
  • Experienced user of SAP and Excel; knowledge of Outlook, Word and other office applications helpful
  • Works diligently with high attention to quality and detail
  • Strong problem-solving and organizational skills
  • Team-player, enthusiastic, persistent, results oriented personality

Our offer
At Medinova AG you will experience a dynamic and international environment with a diverse range of colleagues, business areas and functions. United by a shared corporate culture we encourage entrepreneurial freedom enabled through flat hierarchies. Our offices are centrally located in Zurich Oerlikon. In addition to the annual salary, you will benefit from above average pension fund and social insurance contributions as well as allowances for meals and public transportation.
Did we catch your attention?
If so, take your next career step with us and submit your application including C.V., cover letter, photograph, reference letters and certificates) via that direct link.
About Medinova AG
With selected healthcare products, Medinova AG has competences in various therapeutic fields, mainly focusing on women’s healthcare and therapeutic skin care. The product portfolio includes a range of prescription drugs (RX), such as Gynoflor and Fluomizin, and over-the-counter (OTC) products, such as Hirudoid and Benocten. Integrated into the network of our parent company DKSH, the leading Market Expansion Services provider with a focus on Asia, Medinova is marketing and distributing products locally and abroad. The regional focus lies on Europe, Asia and selected countries in the Americas as well as Africa, bringing our products via DKSH and further qualified partners to more than 60 countries today.

Medinova AG, Eggbühlstrasse 28, 8050 Zürich, Mr. Joël Wyss, HR Business Partner, 044 386 73 70,

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